Product Support 

At RaidWeb, we know there are many companies that sell data storage products. However, there aren't many that are storage companies. RaidWeb is a storage specific company specializing in RAID & NAS, which allows us to focus on one thing- matching customers with the data storage product which best fits their needs, not simply the most expensive one. We feel our knowledge, customer service and technical support is unmatched, and welcome the opportunity to serve any storage needs you may have.

Our goal is simple- to provide our customers with simple to use, economical, & technically advanced data storage solutions.

Customer Support Services

Email Support:

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Phone and Fax:

P: (800) 223-3205
F: (800) 352-9961
Fax Mail In Support Form

RMA and Shipping Address:

RaidWeb
One Herald Square
Fairborn, OH 45324
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For faster support, please have the model, serial number, & detailed description of your RAID unit's support issue ready when contacting us. If you'd like us to keep your support case on file, please fill out & fax us the fax mail in support form above.

• RaidWeb warranty information
• RaidWeb extended warranty pricing

More Information 

• The Top 10 Support Questions- The mini FAQ of the ten most commonly reported RAID support issues.
  
• Arena RAID Current Firmware Versions
• Guide to Upgrading Firmware
  
• Arena RAID Replacement User Manuals
• RAID Glossary- Definitions of terms and acronyms associated with RAID & NAS storage technology.
• Arena RAID Software- Learn about and download monitoring software for Arena units.
• How to Install Arena Rackmount Rails. (PDF)
• Over 2TB LUN Guide. (PDF)
• FAQ for Arena SATA RAID functions. (PDF)
• A Guide to Major RAID levels.
• Warranty Returns for Western Digital Hard Drives
• Warranty Returns for Seagate Hard Drives
• RAID Replacement Parts & Accessories