RaidWeb Warranty Information

All RaidWeb products carry industry leading parts and labor warranties, as well as lifetime technical support.

Please Contact Us with any questions about our warranty procedures or policies.

Arena RAID Units

Arena RAID products carry a three-year parts & labor warranty on all components including the RAID controller, except 4 bay units, which carry a two-year parts & labor warranty.

Fibrenetix RAID units

Fibrenetix RAID products carry a two-year parts & labor warranty on all components including the RAID controller.

iStor RAID units

iStor RAID products carry a three-year parts & labor warranty on the controller, one year warranty on other parts.

Hard Drives

Hard drives purchased from RaidWeb carry a five-year manufacturer warranty. During the first 120 days from purchase date, RaidWeb will directly replace defective hard drives. After the first 120 days, hard drives may be exchanged through their manufacturers' exchange policy. See our Support page for links to manufacturers' exchange procedures.

Other Purchased Acccessories

• SCSI and Fibre cards carry full manufacturers' warranties.
• Memory modules carry full manufacturers' warranties.
• Terminators and transceivers carry 90 day warranties.
• SCSI & Fibre cables carry 6 month warranties.
  

Extended RAID warranties

RaidWeb offers one and two-year extended warranties on all Arena RAID products, which can extend your warranty coverage to up to five years parts and labor. For pricing on extended warranties, Contact Us or view our extended warranty page at: Extended Warranties.

RaidWeb has a listing of common RAID technical support issues & solutions at our Product Support page. We also have complete contact information in the event you require warranty service. All service work is performed by our trained technicians.